call forwarding not requested
Sheila21
Newbie

When I was away for the weekend, calls to my home phone began to be automatically forwarded to my cell phone (not Verizon); when I check the website, it shows call forwarding not turned on.  It doesn't appear to be a cell phone problem, so what gives, how to fix?

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tns
Master - Level 2

Do you have FIOS Digital Voice.  If so there are several places you might have it turned on.  For example you might have it set as the number when FIOS service goes out, as it did this week in Northern Virginia.

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Sheila21
Newbie

Yes I do have digital voice, and I assumed that the calls went there because service was out; my home phone is dead.  How do I get this fixed?  Thanks

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KH-OrnEsh1
Moderator Emeritus

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/


@Sheila2 wrote:

Yes I do have digital voice, and I assumed that the calls went there because service was out; my home phone is dead.  How do I get this fixed?  Thanks




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tns
Master - Level 2

If you mean you phone service follow the contactus posted by a verizon employee.

As far as the backup number, its listed in your fiosvoice page http://www.verizon.com/fiosvoice  under administation, profile, settings, backup.

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