change name on deceased person's account

We have a landline account at a vacation property that is listed in my father's name and mailing address.  He died last year.  I am trying to get the account changed over to my name and address as the new property owner.  I called customer service and they told me I had to fax in a death certificate which I did on Oct 5th.  The rep said he was giving me a fax # directly to him and that he would call me back to complete the process once he received the fax.  He has never called me back.  I have called customer service again multiple times and the hold time is an hour or more.  This morning I left a request for call back on the automated system which said it would be about an hour.  That was 4 hours ago and no call.  This is rediculous.  How can I get someone to take care of this?

Re: change name on deceased person's account
Moderator Emeritus

Hi dfdiiibills,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.