Enthusiast - Level 2

I opted for a 2 year contract.  My bill just went up by $30.  I still have a year left on my contract.  The billing specialist was unresponsive and kept saying to read my emails.  I trusted the person that I talked with - a 2 year contract with free HBO.

If I had a 2 year contract why would the price change?  Free HBO was not free either.  TV is pretty useless now as is a land line.  Guess I have to pay a fee to cancel a contract that VERIZON did not honor,

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.