customer service
rcmarx
Newbie

A large tree came down on our road due to Hurricane Irene, Aug.28th. The tree took all the power lines down with it. The electric was out for 4 days, cable 6 days, and we still no landline phone!! It's been 11 days now! Tried to get a hold of Verizon when this 1st happened. After a long time on hold(on my cell phone-using my minutes) I gave up. My neighbor did eventually get a hold of them, and was told they would be out last Sunday. Well, it's Thursday now, and still no sign of Verizon. I called again, finally got through, spoke with a representative who put me on hold again, and have been on hold now for almost an hour!!!!! So, I hung up, and tried again, figuring I was forgotten about. It's now been 20 min and I'm still on hold! This is sooooooo frustrating! I am very, very unhappy with their service, and about ready to cancel my landline service with Verizon!!!

Needed to vent, while on hold waiting =(

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Shamika_VZ
Contributor - Level 3

Hello,

I sent you a private message to see what we can do to resolve your trouble. Please check when you have a moment.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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