drilling down to manage services is difficult
johnv1
Newbie

I find it most aggravating to drill down to Fios digital voice or the DVR manager..   After logging in I find myself battling sales pitches for services some which I already have  (suspect this is by design).   Bookmarks to FDV don't seem to work since you have to sign in first and spend a minute or 2 and repeat the process again.  I guess I just find your website as being non-intuitive and just too busy or scrambled.  Please do a better job of distinguishing among users who are content with the services they have (you think this would be "My Verizon", those who want more, and simply prospective customers.

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Hubrisnxs
Legend

if I sign in and click email, news, & TV, and then on the following page click my dvr again, it takes me right to my dvr where it says 


DVR Manager
 

Choose the Set Top Box you want to manage.





Does that work for you?

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