harassing calls after unbundling DirectTV and Wireless, and nobody at Verizon can figure it out
bigpablo
Newbie
This is what I get trying to resolve a billing issue with Customer Service Agent: You said: I am getting automated calls saying I owe for a bundled payment, but I unbundled months ago, and I am up to date on all charges. How do I stop the calls? Ask Verizon: Please contact us to cancel your service. Was this answer useful to you? Yes | No No way to contact anyone who knows what is going on at Verizon. Once you bundle, you are stuck. Beware!
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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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