inbound calls get FAX sound
realpro
Newbie

This USED to happen only if I was on a call, and someone already on call wating, then when a third call come in, they get a FAX response (rather then a busy signal).

However, over the last several weeks, this has gotten a lot worse.

Here is the sequence:

1) I hear 1 ring, short -- and there is no caller ID display [so this call was redirected before the caller ID was sent]

2) This can repeat one more time

3) usually, on the third call, they get thru.  Telling me a FAX sound was all they got before.

NO -- I do NOT have any FAX machines connected, hardware or software.

YES, I checked all of the phones etc, nothing should or could have responded -

lest it be a FAX service.

What can I do????????

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gs0b
Community Leader
Community Leader

What kind of phone line do you have?  I.E. FiOS, copper, etc.

Is it possible your line is crossed with another user?

Could you have a busy/no-answer forwarding setup and pointed to a fax server?

Good Luck.

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realpro
Newbie

FIOS.
No line sharing ever, so I don't see how that can happen.

Not possible -- and as I noted, this happen sometimes on first ring, when no one is on the line.

If the call again, usually, they get thru OK.

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tns2
Community Leader
Community Leader

ANy old fashion modems, Security alarms, PC's, etc in your phone line setup?  Or it just phones.

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realpro
Newbie

At the risk of repeating myself... as indicated above... JUST PHONE.

[I don't want to sound angry, but this is driving me NUTS]

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