on-screen caller id stopped working
joehockey
Enthusiast - Level 2

so I had this feature working for a short time then it stopped at some point.  Went through tech support twice, first time they had no idea, second time they made me replace the router (even though it had been replaced a week earlier for another issue).  Long story short, still no on-screen caller id and I really don't want to sit on the phone with tech support for another 2 hours.  Anyone have any suggestions?  All STBs say the feature is available and enabled but none work.

Bear, DE

fios/digital voice

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joehockey
Enthusiast - Level 2

Also, can anyone explain to me what the router would have to do with the on-screen caller id feature?  All the tech support guy could tell me was some vauge "data path problem" which he clearly didn't understand either.

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kprophit
Newbie

My on-screen caller id has also stopped working. It was working before and I haven'r found any problem to why it has quit. It says it has been enabled. Seems like it might be a common problem!

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prosenf
Newbie

My on-screen caller id has also stopped working. It was working before and I haven't found any problem to why it has quit. It says it has been enabled. I even disabled it and then re-enabled the next day to no avail (after 2 days). Seems like it might be a common problem!

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mtempo
Enthusiast - Level 1

caller id was working and now it is not.  what do i do to fix this problem

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joehockey
Enthusiast - Level 2

Does anyone from Verizon actually monitor these threads?  What's this been running for at least a year and still no solution?  Hey Verizon if you're listening YOUR FIOS ON-SCREEN CALLER ID IS NOT WORKING AND HASN'T BEEN FOR QUITE SOME TIME!!!  FEEL FREE TO FIX THE PROBLEM AT SOME POINT IF YOU'RE NOT TOO BUSY.

There, I feel much better.  Of course my caller id still doesn't work... Smiley Mad

prosenf
Newbie

I called in to customer service and the tech fixed my caller ID in about 5 minutes.  Don't remember his name.  I had called previously late in the day and the 2 guys trying to help me ended up sending me a new router, which didn't help.  But they did mention that the real experts in this area worked on the East coast, so it pays to call early in the day, which is what I did to get it finally fixed.

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tns
Master - Level 2

@joehockey wrote:

Does anyone from Verizon actually monitor these threads?  What's this been running for at least a year and still no solution?  Hey Verizon if you're listening YOUR FIOS ON-SCREEN CALLER ID IS NOT WORKING AND HASN'T BEEN FOR QUITE SOME TIME!!!  FEEL FREE TO FIX THE PROBLEM AT SOME POINT IF YOU'RE NOT TOO BUSY.

There, I feel much better.  Of course my caller id still doesn't work... Smiley Mad


This is a user to user forum.  No one from verizon officially monitors it all the time.  The verizon admins do look from time to time.

But unless you are reporting that you have contacted verizon several times, the first thing they will tell you is to look at the

"contactus" that is on many of the verizon pages.  Contact us does usually include a Livechat option and of course the phone number.

As far as the problem of callid on screen not working.  It usually works most of the time once setup.  But anything that disrupts the STB/DVR access to the internet causes it to fail   The technique they use is not having your local box detect the phone call as most callerid boxes do.  Instead info is sent from a server in the backend to your stb via the internet.

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joehockey
Enthusiast - Level 2

I called so many times and did the reset the stb dance so many times I gave up.

VZ_Frank
Contributor - Level 2

If anyone is still experiencing this issue please send me a pm with your Fios phone number and I will do some troubleshooting on my end. Thanks

James9160
Enthusiast - Level 1

Customer service scheduled an upgrade on bundled service 07/12 which took effect 7/13; contacted  tech support via landline because new channel features had not taken effect - set top box reset - now caller id does not appear on screen although it is enabled according to screen menu information; please review and advise.  Thanks in advance. {edited for privacy}

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James9160
Enthusiast - Level 1

Live Chat Customer Support immediately fixed this problem in a matter of minutes by remotely reviewing and resetting tv set box.  Caller ID working fine.  Thank you... Excellent job well done 07/15/2010  Smiley Happy

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lamadrid222
Newbie

My  caller id worked for a few weeks but not anymore. I restarted the box, tried disable then enable again.

I have the triple play. My # is {edited for privacy}

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CharlieG2
Newbie

Same thing happened to me.  I have FiOS triple play. My home phone number is {edited for privacy}  I tried disabling, then re-enable, but that did not work.  I am hesitant to contact tech support.  My wife keeps asking, "I really miss the caller id on TV".

Caller ID is working on my phones.  It's just not showing up on the TVs with 2 Set Top Boxes (STB)s  that used to display caller ID. 

A question:  Is Verizon Call Assistant (VCA) necessary to be running on my pc for on-screen caller id to operate ?

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Justin46
Legend

@CharlieG wrote:

Same thing happened to me.  I have FiOS triple play. My home phone number is {edited for privacy}  I tried disabling, then re-enable, but that did not work.  I am hesitant to contact tech support.  My wife keeps asking, "I really miss the caller id on TV".

Caller ID is working on my phones.  It's just not showing up on the TVs with 2 Set Top Boxes (STB)s  that used to display caller ID. 

A question:  Is Verizon Call Assistant (VCA) necessary to be running on my pc for on-screen caller id to operate ?


It is definitely not necessary for VCA to be running on a PC for Caller ID to work on the TV, I have completely quit using VCA once I got Caller ID on the TV.

I have had Caller ID working on my TV for 12 months now. Generally works flawlessly, but on two occasions it has quit working, and on one, for a few days, the display was behind the actual call (that is, the phone would ring several times before the display popped up, usually it is the other way around). Anyway, both times that it has quit, I have been able to get it working myself by:

1) In the TV Menu, disable and then re-enable Caller ID.

2) Reboot the STB (remove power, wait 10-15 seconds, and plug it back in, or use the reboot function in the Customer Service area of the Menu).

3) Reboot the router.

Unfortunately it has been 3 or 4 months (or more) since I had to do this, and I am not absolutely sure any more of the sequence I have listed above - I may have disabled, rebooted, and enabled in the TV Menu, or disabled, enabled, and rebooted. And since it is working now, I can't prove the sequence one way or the other Smiley Very Happy I also seem to remember that once I had to do the complete sequence above twice before it worked.

One thing I would do once you have done the above, is to go into the TV Menu and under settings check that the TV shows it is online, and then I would log into the router and verify that there is an entry in the network devices for the STB(s) you want Caller ID on.

If in fact you get it working, please be sure to come back here and tell us EXACTLY the procedure you used, it is bound to help others (including me the next time it quits!) who experience the same problem.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

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champy1
Newbie

PLEASE....fix this problem.It works on my phone fine. But i pay for it to show up on my TV set.

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fbobak1
Newbie

Same thing happens to me, we have had Verizon FIOS for a couple of years and the caller ID on the TV is hit and miss.  It's not a big deal but can be inconvenient.  I'm probably on the PC more than the TV.  Is there anyway to get the caller ID show up on my PC while I'm logged on?

Thanks

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vu-pham
Newbie

Hi Frank,

I have same problem on caller id stop working on my TV.  I have read the forum and tried out all suggestion but it is still not working.

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wstruve
Newbie

After spending two days on the phone with customer service, They got my on-screen caller-id working for about 2 1/2 months.

Now it has stopped working again, I haven't had the time to spend on the phone with the customer service department.

Could you see what you can do?

Thanks,

{edited for privacy}

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ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

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Gball68
Newbie
Recently had to reset my backup power, since then my caller I'd on my tv has stopped working
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