over charged for long distance, computer system down for weeks, customer service no help
angerycustmer
Newbie

I have called at least six times in the last few months to have my long distance account fixed.  I am being chaged for to different plans on 1 account.  The customer service person tells me that the computer system is down and they can't do anything.  How can a business operate with their computer down for weeks at a time?

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LawrenceC
Moderator Emeritus

Hi angerycustmer,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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