phone service disconnected
mellyG
Newbie

2/1/2013 After a long battle to get my phone service back after being ported out to Metro PCS.  I received a bill from Verizon for $135.11 , I called Verizon to make sure the amount was correct since I did not have phone service from 12/3/2013 to 12/30/2013.  Representative stated that I did not have a balance on my account.  So I received another bill from Verizon and it stated it was the final notice. I called Verizon again twice checked on the automated line as well as with a representative, checked on line and was told again that I did not have a balance and to disregard the bill.  Well on 2/1/2014 my service was disconnected.  I contacted Verizon right away and ended up with a Mrs Davis who told me she would look into it, she called me the next day stating that she was still working on it . It has been a week and I have received another bill for services previous balance of $135.11  and new charges for 1/28 to 2/27. I do not have a problem paying the bill, I just want to make sure that I was not charged for the time I did not have services. No one is willing to give me information regarding that balance.

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KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Verizon_Support
Customer Service Rep

MellyG,
Because we have not heard back from you we have closed out your Support case. If in the future you have any questions let us know we are here 24/7.
-Amanda_M

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