problem reciving calls
Enthusiast - Level 1

I am being disconnected  and then a busy signal when reciving calls from a certain number. I can call this number with my cell phone. So, I am assuming it is my line that has the problem.  On line support no help resolving this problem.

Re: problem reciving calls
Moderator Emeritus

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: