"Regional Essentials"
Enthusiast - Level 3

Did anyone who subscribed to the Freedom Essentials phone services package find that the package was altered such that:

(1) local/regional calls and most of the other features are now known as "Regional Essentials", and that

(2) long-distance is now handled by the company formerly known as MCI (a VZ affiliate)?

This happened to my daughter and her husband. When the switchover was made from VZ Long Distance to MCI, someone at VZ fell asleep and forgot to throw the switch, so to speak. Needless to say, they were not happy while all their LD calls were blocked for a couple of days.