switching from landline to Fios
lu1g1
Newbie

Letter clearly states "you'll receive the same Verizon voice service you currently enjoy at the same prices and terms".  I called before switching over to confirm I would not lose my concession service(retired with 30 years service class A)  got my new bill not what I expected.  Calls to benefit department were nothing but usless hours on the phone

0 Likes
Re: switching from landline to Fios
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

 

0 Likes