trying to file a complaint regarding phone service
larissadallari
Enthusiast - Level 1

My phone line has not worked for quite some time. Your troubleshooter on the website does not work. I finally called a few weeks ago and the representative stated someone needed to be home when a repair person came out. We set up for someone to come this past saturday, 5/17/14 between 8-10am.

On Friday, I had not received any type of confirmation about this, so checked the website, which stated there were no open repair requests. I sent an email in regards to this, which i have not yet received a response from.

On Saturday I was up and home, waiting for someone to come between 8-10 am. No one showed up.

At this point I still have a phone that doesn't work that I pay for and now I am also dissatisfied with Verizon as a company. I would expect this to be resolved as soon as possible.

2 Replies
Verizon_Support
Customer Service Rep

larissadallari,

We have not heard back from you on this issue, if you have any questiosns we can assist. Please let us know.

Josh B 

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LawrenceC
Moderator Emeritus

Hi larissadallari,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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