unauthorized port

Hi, my home phone was ported to verizon without my permission. Additionally, Verizon has not set up my home phone with them yet so all incoming calls are getting lost. I have been on the phone with them for close to 10 hours and I get assurances which do not pan out. When my home number is called you receive an error message. At the very least I want calls to go to a vm or forwarded to my cell number until my original phone carrier ports my number back, but this also wasn't done. Any suggestions for this crazy situation? Thanks

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