unreliability of service when it rain's - repeatedly services calls- long time to get tech .
sickandwet
Newbie

We have repeatedly had to drive 1 1/2 miles to the end of the road to use our cell phones to make a service call because our landline doesn't work again!  We spent quite a bit of time repeating all  the same information.  They then tell us they can get a tech out anywhere from 5 - 9 days later.  This is not acceptable.  We pay a rediculous amount to have a landline and to take that long to get out to look at it and leave us with no service at home is terrible.  By the time the tech gets there, sometimes it starts working again.  We just had a tech check on it yesterday.  He closed the ticket, finding nothing.  Last night our daughter made a phone call to us.  She said it rang through, she thought we answered and she thought our phone was acting up again and she just couldn't us.  (Which unfortunately is quite regular)  Then it sounded like we hung up on her.  On our end, there was a fraction of a ring and then nothing.  Nothing showed on caller ID.  If Verizon is more interested in expanding in new markets and not taking care of it's current customers, it's going to lose those current customers.  The wiring here is old and needs to be upgraded or this problem will continue to get worse.  I have just placed another repair ticket. We are also checking out other options.  Why would we continue to pay this much for unreliable????

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Telcoguru
Master - Level 1

You have a short circuit on your line somewhere. When callers ring in the line is pretripping. It will sound like half a ring then nothing. I tell people to test from their Network Interface Device to isolate if the trouble is inside the house or outside.

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sickandwet
Newbie

I'm guessing the network interface device is the box on the side of the house and we check it everytime.  Everytime that the techs have been able to fix it, it's been on the poles at line connections.  

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