very disappointed with landline porting
fredyfox2000
Newbie

On 7/25, I ordered service and on 8/20 service with FIOS

Tech came out to install everything and noticed my numbers hadn’t been ported. He called CS and they said it would be done by that following Tues and I was emailed a new order 8/20 effective 8/25 for my phone number and virtual number. However my number wasn’t ported.

I called again about a week or so and was told I needed to call my current phone company because there was an issue on their side. I called them and at that time they didn’t show any attempts to retrieve the number from Verizon/FIOS but they provided me their Port/Release email address which I proved to your customer service rep.

I called back to make additional changes to my service on 9/28 because I didn’t receive what I originally wanted and also to inquire about my phone number being ported. I was told to exchange my equipment for my changes and made an appt with a tech to fix the phone port issue. The tech appt. was schedule for 10/13 btw 8-noon. I took off and waited but no one showed up. I called back on 10/15, that following Saturday to let you guys know, no one showed up.  The Rep I spoke with thought he might be able to fix this issue over the phone without the need of a tech. We were on the phone for a while and he asked if he could call me back when the issue was resolved. I provided him with my information from the previous company, including my account number… He called me back and said, he thinks we’re all set and fixed but it would take a few days for this to take effect.  A few minutes after we hung up the phone, I received an email stating “Verizon needed me to contact them because additional information is required to process my order. I called right back and received a different Rep. This Rep read through my notes and said, nothing was needed. Just ignore the email.  I waited and it’s been over a week and still my number hasn’t been ported.

I have provided your Reps with the name, phone numbers, and port/release email address of my previous company yet as of 10/24, my numbers still haven’t been ported and I continue to pay TWO phone bills because your company doesn’t seem to be capable of porting a number.

If this isn’t resolved within the next week or so and my account credited for this past few months of needed to pay two phone bills to keep my number available until your team figures out how to port it. I will have to cancel my services.

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Re: very disappointed with landline porting
LawrenceC
Moderator Emeritus

Hi fredyfox2000,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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