If my download speed is averaging between 2.5 - 10 mbps and the upload is ranging between 50 to 100 mbps , I would assume my router is in an ok location. As a rule, the upload speeds are always lower than download speeds. My situation is just the opposite.
In the last couple of weeks the download speed has been reduced to a crawl. Was in a chat for an hour last week that went through the turn off/turn on/factory reset routine. Then again in a chat a week later, for over two hours. Still no answer or resolution. I'm disappointed with the service and I'm not getting any answers as to why.
I find it questionable that the service speed decreased at the same time I didn't continue the Disney plus package.
Is there other APNs I can try? Is it unlikely I will see any improvement in the short time? Will subscribing to a streaming add on return me to a decent speed?
I've been home internet customer since last April of '22, but if this issue cannot be resolve - I will be forced to look for a new ISP.
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