Canary cameras suddenly won't connect to Fios G1100 router

[KMO5]

Lost most of the weekend trying to resolve 2 wifi security camera connectivity issues.  I am not great technically but read lots of posts and researched and tried some tweaks on my own.

Background: Had 2 canary cameras for a couple years.  Have not had many connectivity issues with them during that time.  Last week I had to unplug my Fios Quantum G1100 router (connected via coax) for a few minutes and noticed within a few hours my wifi cameras wouldn't connect automatically, and would not connect when I tried to reconnect them again with password.

I have tried so many things over the weekend including removing them from the Canary App and re-adding them, deleting the canary app and readding, resetting my router and starting over, separating my 2.4 and 5 ghz bands with different names, ensuring my iphone was on 2.4 when trying to connect the device, giving the cameras a static lease in the router etc, for a brief window of testing time I dropped my firewall to low security (didn't open specific ports because I wasn't quite sure how and wasn't sure that was a good long term answer).

I also checked that the 2.4 band is compatible b/g/n.

What is interesting is that I can connected a camera successfully via ethernet.  While still attached via ethernet I connected that camera to wifi.  When I unplugged the ethernet from back of camera - the camera in fact stayed on wifi.  I was able to ping it from the router and view video through the canary app.  Once I unplug the camera from the outlet and move it to its desired location it won't reconnect, even when I try to put in a password.  Just get an error saying network cannot be found.

I am thinking it has to be something that changed when my router rebooted last week.  I am not sure what else to try and get a little lost when reading about subnets etc.  Perhaps creating a static lease is not enough. 

It is definitely failing when it is renogiating that wifi connection when transferred to a new electrical outlet.

BTW I tried things with the second camera as well so that tells me it is not a bad camera.

Of course there is no number to call Canary for support.  I tried some of their suggestions posted in their help - to no avail.  I did write them over the weekend but thought I could post my question here in case someone had a similar experience.

I may be missing some details needed for someone to give feedback so apologies if I have and please let me know.

Thanks for listening 🙂

[Edg1]

Are you still seeing both SSIDs. The router might have updated with SON enabled. To disable SON. Go to Wireless settings > Advanced Security settings >  Other Advanced Wireless Options > Yes then set Self-Organizing Network Enabled to Off scroll down and click Apply.

[KMO5]

Thank you for your reply!  I checked and the SON is disabled.  I do see both SSIDs.

[Kranzyboy]

I am having the very same issue.  I’ve had 2 Keekoon cameras for a couple years with no issues.  All of a sudden in past month I can’t connect to them.  However the one thing I noticed was that I can see them fine on my phone app when I am on the home wifi network.  I cannot see them once I disconnect from wifi and am connected to the 4G wireless network (I always could in the past).  These cameras are meant to monitor the house when I am not at home so this makes the cameras useless now.  I thought this was a port forwarding issue, but the firmware on this router seems to have changed in recent months (probably why the cameras don’t work now).  The port forwarding rules seem problematic.  I can choose one of the cameras and forward to port 80 but I can only do one camera. Plus it doesnt work anyway.  Any thoughts?  I have the same router Fios-G1100. SON is also off.  I read online that Verizon rolled out a security update back in July/August,... so I assume this is why everything stopped working.  Just great.