Hi,
I discovered this issue yesterday morning when I tried to search for something on Google and displayed "Can't connect" message. Gmail and other websites have been working fine except google.com. I tried restarting my router and it worked fine for a few moments. After that, google.com worked fine but it was Google Photos that cannot connect to. I tried restarting my router one more time, this time was YouTube that was not working correctly (all of the video thumbnails were not shown). I tried to restart the router one last time, and it went back to google.com not working.
I tried ping google.com in the command line and it pinged successfully. However, I cannot connect to the site in the browser. Neither on Windows 10, nor on Mac, nor on iPhone (that's all the devices I own). I also tested on different browsers, the results were the same.
Can someone help me solve this issue, and why does it only affect Google-owned sites?
Thanks,
Robby
Solved! Go to Correct Answer
I had this exact problem - if I turned off home network protection I could access google.com, but if home network protection was on I could not. So I went into home network protection and, for every category of parental control I had created (even a parental control with no blocking for me) I listed google.com as an allowable exception. After that it has been working fine (for now).
I am having the same issue. Verizon appears to be having some sort of DNS issue. I noticed it wasn't resolving caching sites for YouTube thumbnails, but it also intermittently affected other websites where I couldn't connect. Resetting the router fixed the issue temporarily, but it would always return. Also releasing/renewing IPv6 address also fixed the problem temporarily. This is not a router/local network/local device issue.
It seemed like they just performed a reset at my place without any sort of request (router reset and STBs lost all connection). I will let you know if that fixes it.
--Edit--
After posting about the reset I had the same issue and couldn't connect back to this site.
There might be an issue with your local Verizon DNS server. Login to your router and change the DNS to Google’s and see if that helps.
Exact same issue, what if anything were you able to do to fix?
Same issue as of October 2020.
I don't understand how people here can say the workaround is a solution. It is not. I use parental controls to control internet access hours for a child with no control.
Like others, I returned by G1100 router to Verizon when I "upgraded" my speed and added TV. I bought another G1100 router and shortly thereafter started having the problems. Applying the "workaround" will cost my real money for alternative solutions for something that I am already paying Verizon for.
Additionally, one of the first things I did was set an exception for "google.com" in parental controls. The exception does nothing for me. Still have the problems.
Get on this Verizon.
Generally, if you want Parental Control or Access Control rules, you should go to the router and directly set them up there.
Using an APP to do that creates a middle medium between the operator (you) and the router. For the sake of stability and simplicity, any "couriers" are not advisable.
You can't use the router web admin as it blocks parental control and forces you to download and use the app.
This is ridiculous. Verizon/mcafee need to fix this asap so we have working parental controls again. It's not just the dns issues btw. It is also the internet on/off schedules intermittently work.
Complete mess and should be removed as a "feature" for parents from all marketing materials.
I had a tech reset my ONT by contacting support and that seems to have fixed the issue I was seeing. I will report back if that didn't fix the problem.
The issue is persisting even after ONT reset.
Try the DNS change and see if that helps. They are 8.8.8.8 and 8.8.4.4.
I have tried multiple DNS servers and it's the same issue. Different sites will all of a sudden fail to resolve even after router/DHCP/ONT reset. Everything else will function as normal.
After my latest chat with support I was told to replace the router, even though I have a hard time believing an intermittent issue like this is due to the router.
Hi all,
Thanks for your replies. I seem to solved the issue, at least for the Google part. After I read this article (https://chrisbenard.net/2014/02/25/how-to-fix-verizon-fios-problem-connecting-to-websites/), I manually set the MTU for the router to 1500. The default value is automatic.
Like Manipul2020 mentioned, I also could not visit this forum after that change. I had to do a manual DHCP release in order to visit here.
I just purchased this router directly from Verizon two months ago. So there shouldn't be any problem with the router.
I will report here if there are more problems.
Robby
UPDATE: Changing MTU doesn't solve the Google issue at all. I tried different MTU value, from 100 to 1500. I still couldn't visit Google and Google-owned sites.
I got frustrated and reset the router to factory default. It worked for one night. But now, I can't visit google.com and gmail.com. I can't even ping to these sites:
ping gmail.com
Ping request could not find host gmail.com. Please check the name and try again.
ping google.com
Ping request could not find host google.com. Please check the name and try again.
ping bing.com
Pinging bing.com [204.79.197.200] with 32 bytes of data:
Reply from 204.79.197.200: bytes=32 time=8ms TTL=117
Reply from 204.79.197.200: bytes=32 time=14ms TTL=117
Reply from 204.79.197.200: bytes=32 time=9ms TTL=117
Reply from 204.79.197.200: bytes=32 time=15ms TTL=117
Ping statistics for 204.79.197.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 15ms, Average = 11msAs the above code shows, I can ping to other sites such as bing.com and not these two sites.
Interestingly, only google.com and gmail.com are affected, YouTube and Google Photos are not. As for YouTube, the thumbnails are working correctly, albeit a little slow to show up.
Although right now I can access Gmail through IMAP, it still is a problem as I'm using Google Alerts and Google Alerts need to go through google.com to redirect to the actual site.
I hope this issue will be fixed soon. For the time being, I can use my mobile connection to visit the mentioned sites.
It's almost certainly affecting other addresses as well, but you just not trying them. Your issue sounds exactly like mine and it seemed to have happened at the exact same time.
Are you in MA by any chance?
No, I'm in MD.
Yes, I'm sure that it's affecting other sites, including this forum 😞
By the way, an easier and faster way to solve this issue, at least temporarily, is to do a DHCP release instead of waiting to reboot the router. I also leave the router admin page containing the release button open in another window (not another tab) for easier access/operation.
I've been having the same issue, and I'm in Virginia. It's certainly something on Verizon's end. Like the OP said, rebooting Verizon's router temporarily solves the issue.
Same problem here in virginia. Nothing google works consistently. Very intermittent for several days now. YouTube, gmail, google.com, google home/minis, and verizon.com as well. Please help us fix this!
I just spent an hour on the phone with Verizon after several support chats and days of checking things on my local network. The only thing they're willing to do now is send out a tech to satisfy their internal processes and essentially waste my time to pinpoint an issue much higher up in the network. Really unacceptable.
I have a request in to speak to someone higher up and who presumably works on the network team and not the customer support team to get to the bottom of it. It's crazy that Verizon thinks it's acceptable for customers to jump through hoops so that an issue with their network, which is affecting people up and down the east coast, can be pinpointed. It's also equally astounding that a legitimate network issue takes this much effort to address and that no Verizon representatives on the forums have acknowledged this.
Please keep this thread up to date on what you're all seeing.
This issue has persisted for me and is now affecting the STBs in the home by not providing internet for things like the channel guide info. Are you all still have the same problems?
Yes, still is. I think the issue is with Verizon DNS Server. Because whatever I go to a AJAX-heavy site, such as logging into my healthcare account, it displays DNS-related error and would not connect to the site until I do a DHCP release or rebooting the router. And as mentioned before, changing the DNS server in the router's admin doesn't solve anything.
I noticed on this forum as well. As I write this, it is displaying "Sorry, unable to complete the action you requested." error message. It means that I have disconnected to this site, again 😞
Agreed, this is annoying and since it seems to affect only google services...I am unable to reliably connect to my work, personal and/or school gmail accounts.
NOTE:- switching the DNS server to Google's or Cloudfare's doesn't fare well either
Always, seems to be one problem or the other with Verizon Fios; hopefully this doesn't leak into VZW now that it's been fully acquired from Vodafone...just like Microsoft ruins everything it gets its hands on (i.e skype)!
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