Cannot download the Internet Security Suite

[jaimelangan]

Purchased the VISS yesterday.  Activation went fine.  However, when I attempt to download I am getting the following error:

AutoIt Error:

Line -1:

variable used without being declared

I called Verizon tech support, who said that it was a Mcafee issue.  I called Mcafee tech support who said it was a windows issue and that I needed to do all of the Windows updates- did that, and still nothing.  

Running Windows XP eservice pack 3.

Any ideas?

[Roadking10453]

try a different web browser

if you're using IE, try Firefox or Opera or Chrome for example.

one of them will work

[glo10]

Hi Jaimelangan,  I am having the same exact problem with installing the security package.  Were you able to fix your problem?  I had a verizon assistant helping yesterday with no luck said this was not her expertise??  So, I am still having this problem and have spent a lot of time trying to fix.  Did the web brower change work?  Any info you can give will help.

Thanks

Glo

[cf4282]

ok... go to verizon.com/connect and DL IHA .. it will DL the .NET framework in order for VISS to DL properly. lookup .NET framework if you need to DL (microsoft.com) .. also, check prior to VISS install with preinstall tool:

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

you can DL VISS from:

http://www.verizon.com/getviss 

BUT, it's better to just DL from IHA (In-Home Agent)

[tara102375]

did you get any feed back on this? I am having the same issue