My High Speed DSL internet seems to periocially shut off. This problem started a week or so ago and is not correlated with a change in internet usage. It usually occurs after a few minutes of use, all lights on the router will stay green (power, WiFi, DSL, & Internet lights) but all our devices will show they are no longer connected to the internet. The problem can be temporarally fixed by re-starting the router but it will disconect again after a few minutes (around 5-20), once the internet shuts off the second (and subsequent) time(s) the "internet" light will turn off, all other lights will stay green. We frequently stream so it most often happens while trying to watch something, but not always. The problem occurs with devices connected via WiFi and Eathernet Cabel. The Verizion support line I called didn't get me any further than re-starting the router, I'm planning to call back sometime this week when I'm at home and have time.
I suspect this is some kind of problem with the router itself but would like to see if anyone has another idea before I buy a new one.
The same thing happens to me! It started a couple months ago. I finally caved in an called when it started cutting out every 10 minutes one day. I was told I needed a new router (mine was 10 years old) and the problem would be fixed. I got the new router and I am still experiencing the same issues. It almost always cuts out when I am trying to stream movies/videos. I would not recommend waisting your money on a new router just yet. When I troubleshoot the issue I get a message that my "DNS server may not be available." Hopefully someone will see this an be able to help us.
oh, and calling them didn't help me either.
I am having a similar issue. Originally, 14-15 years ago, I had a Westell modem supplied by Verizon, and my own router. Then I had a Dlink router/modem supplied by Verizon, and it did what is described here. So, I went back to my old Westell modem and my router and all was good, until the old modem died. So, I now have an Actiontec modem/router supplied by Verizon, and it shuts down several times per day, BUT this one will at least reboot itself. That being said, for $59.10/month, this is very annoying at the least, and is unacceptable. I have tried, and given up, calling support and getting nowhere with them. The one tech that was sent to my home said the issue is NOT at my home, but with the Verizon equipment. I would like to have this issue resolved if possible...
What model is your modem/router? We might want to check the line stats and gather some system logs.
I've been dealing with this for a year! At first it was annoying but tolerable (Only happening 2 or 3 times a day) the last 3mos it goes down every couple of minites, it's to the point that it's down more than it's up. I did have the router replaced about 6-7mos ago so that isn't the issue. I'm completely fed up, I pay every month for service that I can't even use! Oh and tech support is absolutely no help
I have the same problem! I have been with Verizon going on 3 weeks!! None of our computers or phones can be connected to the internet!! I left Comcast for this crap! I have called at least 10 times and get excuses like to reboot... a tech agent has been out to my house twice! Then last night I was told that is the splitter!! That I needed to buy a new one from the store! I am not buying anything! Right now my service has cut out 11 times in 30 mins. I am thinking to cancel my service and go back to Comcast!! I have never ever had an issue like this! Horrible customer service!
I have been having this problem for over 7 years. have been with verizon for about 27 years, same outside wiring as when we moved in. i have bought 4 modems because they say thats the problem. replaced inside wiring which helped about a week. that was 3 years ago. 2 more modems since then. Some days internet is fine. most days it says dns server not found. refresh page 10 plus times an it comes back. I am ready to switch to comcast. our only other choice which is why we have not changed yet. but for almost $80 a month for something non reliable i cant do it anymore. if we are streaming amazon or hulu etc i cant do anything on the computer. And that is still not a guarantee it will play all way thru without stopping. have the cheapest phone plan cause you have to have a phone and we dont even have one hooked up. So basically $80 for sucky internet. The outsside line is at least 27 years old. and the only thing that has NOT been replaced.
I also too have this issue in NYC. I get the Check Your Connection error, or the Proxy, Firewall or DNS error. Sometimes it reloads to the website in search. Other times I have to reboot. Overall, it's been very slow. They told me it was my old Westell 7500. They provided me with D-Link and it's been a few days now and I STILL get the same problems. This HAS to be Verizon itself and NOT us. For the price I pay monthly, it's not worth it at all. I HOPE this issue is being investigated and resolved soon or else I will have to go with Spectrum.
This is happening to me too....started about a month ago. The internet light is green on the router, and the WiFi connection shows connected on the monitor. But even tho it says it is connected to the network, I can't get online no matter what I do! I connected the router directly to the computer and no change. Sometimes it will connect for short periods and other times not ever. I thought it might be the router, but others have said that a new router made no difference. What to do??? Help!!! 🙂
I just spent $40 on a new router from Verizon & the internet still keeps dropping. Have to reboot the router sometimes 3 times in a row...
I got a new router too from Verizon because of this issue about a year ago. The last couple days I get mostly RED on the DSL light. I'm writing this now on my narrow window of connectivity.
What the heck? I'm seriously looking into Satellite, but don't really want to. I called Verizon and got a computer.
I've been having this same problem since June. It drops off periodically between 11AM and 2PM. It virtually never drops off late in the day or at night. Obviously it's not the modem. I've tried getting past the automated voice on the socalled "Customer Support" line without success.
My post about drop offs has been up for 7 days. I guess Verizon has no customer service. It's time to switch to Comcast cable
Hello maurmike,
This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON or on Twitter @VerizonSupport.
Can you tell me how to get past the mechanical voice so I can speak to a human about the problem?
My DSL has been shutting off about once a day (often during the night) for a number of months now. I have to reboot my computer and modem.
In addition to which I am unable to send emails from Thunderbird, my email client -- tho I receive my emails just fine. Thunderbird emails in and out worked fine for some months after Verizon switched all its email accts. to AOL (which it owns). But since the spring I have been able to send outgoing emails from Thunderbird from only 2 of my 4 accounts -- both of which are sub-accounts. I cannot send outgoing emails from my main account nor from another sub-account. It feels like Verizon has become such a huge monopoly that it no longer cares about its residential customers. And there is no other decent provider here in DC. Any recommendations for alternatives will be appreciated.
I see lots of customers reporting the same intermittent DSL operation I am having BUT no one is responding that Verizon fixed it. I am having the same "DSL internet periodically shuts off" experiences. I haven't changed my Westell 6100 modem, yet. I'm not sure why I would or should since none of these posts reported any success. Half way through typing this post my DSL went down (red INTERNET LED). I waited 4 minutes for DSL to come back on so I could continue to seek help in fixing it.
Has anyone successfully resolved this issue??
Having the same problem; it used to be intermittent but has now gone on for a week. Doesn’t matter if it’s the phone or the desktop computer, and the computer is plugged directly into the router (Actiontec GT7 that came with this DSL setup new four years ago).
I don’t get a red light on the router. But the internet light constantly flickers. It won’t stay steady green. The DSL light is steady solid green, as is the wireless light. Rebooting has not helped. Aside from the router lights, I know the line gets a signal because the phone rings when dialed.
Ironically, this began happening just after the most recent bill payment ($115). Also ironic: A Fios truck was parked outside the same day this problem began. I have not gotten any notice that DSL is being discontinued or that a Fios upgrade is mandatory in this building or neighborhood. If it is, I would like that made explicit.
Just got off the phone with a help desk technician. He ran some line tests and also had me swap the ends of the line running from the wall jack to the router. He concluded that the phone line is fine. The problem is with the Verizon DSL Internet line as it comes into the apartment building. A repair tech is scheduled to come by on Monday.
I mentioned to the help desk guy that I saw a Fios truck here the day this problem began and speculated that maybe a Fios installation has interfered with the line. He agreed that this is possible. Big Kudos to him for thoroughness and honesty.
If Fios is in fact here now, I may just upgrade. TBA.
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