Hello,
I placed an order about 1 month ago for Fios Gigabit internet. It comes with a provided free router, but I see that my order is still on hold. I immediately provided proof of residency, but I see that my order is still on hold:
"We're reviewing the information you sent and we'll be reaching out to you soon. if you have any questions, please call us at 1.800.Verizon."
My move in date is on 9/10, and that leaves only 5 days to complete the order and mail the router. Can I please have this looked at?
Hi jeremy1231,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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