Try calling during the day if you can. You should be able to reach someone on the East Coast US during that time. You could try pressing 0 while at the phone system's main menu to reach someone that way.
Do you speak Spanish? If you do, try calling the Spanish call center number. The people who answer speak perfect Spanish. Half of the time, they speak better English that the people who answer the English number. By "better" I mean more intelligible to an American, not necessarily closer to Oxford English.
They are often located in the third world, but there is almost no time zone shift. They live to our south.
I also have made calls since the first week of April and do not get any where talking to somebody in India. Still have bad service!
You want to call Tech Support and talk to an actual AMERICAN? Ha ha ha! No, that would mean being able to communicate and actually get something done to your satisfaction. Please. That's not cool.
Ronbon, I did not know about that. So, if you get Sanjay in India and ask to speak to (or chat with) an American tech support person, they are supposed to connect you to one? And, what kind of hoops do you have to jump through first I wonder?
When Sanja changes the subject, asks for your verizon subscription number etc, which will happen often keep asking for an American tech. Possibly, if you can wait long enough, during the wait he will come back, tell you to keep listining to the music and the supervisor will answer. You might get lucky. I don't have the patience after 30 minutes.
What? Thirty minutes? That's ridiculous. They probably do that on purpose.
Does the request for an American work on the chat line too? I have been using the chat line due to the fact that, on the phone, more time is spent on having to ask the tech to repeat him/herself than on getting actual advice.
Thanks.
Demand (politely) a supervisor often. Ignore the questions unless they want information concerning your contract. Be politely insistant. You need a supervisor, no one else. Start there.
Also tried to get an American technician. Bounced around for 20 minutes, got someone with a not north American accent. I asked where he was located, response- West Coast. Whereabouts West Coast? Duh. Told telephone line bad connection, Vertizon land line. Then asked for security number for my account. OK. What phone # can I reach you at? The one I gave you. Still waiting.
My understanding is Verizon must supply an American technician if requested. I could be wrong.
I have had great success saying things like: I did not understand you, can I talk to someone who speaks English (my personal favorite!), etc.. After 5 or 6 of these, I get transferred to the American call center.
Nice going.
I think it is very disturbing that in the United States you have to do the equivalent of pulling teeth and climbing mountains to speak to an American tech support person. Just sayin'
Virtually from all companies. One I have found that is different is Discover credit card. Someone always answers, very few questions to identify yourself and extremely helpful. No, I don't work or know anybody at discover.
Really? Discover Card? That has to be a rarity. I wonder how long it will take for the "remove all humans from customer service" police to discover (no pun intended - well, maybe) this?
On another subject, I hope whoever fell asleep at Verizon Support notices, soon, that the weather report on the homepage is not available.
Okay - complaining time is over for now.
Happy Mother's Day to all of the mothers out there!
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