1 Solution
I tried this earlier in response to a message and got no response. I will try again.
The In-Home Agent may be supposed to work with Windows 7, but it falls quite short on my Windows 7-64. The TV section is fogged out and has no information. It will not retrieve SSID or WEP keys, but only comes up with a blank screen (i.e. nothing happens). It finds no Verizon e-mail on my computer.
There is a possible javascript problem:
In closing the Agent, "an error has occurred in the script on this page
Line: 1
Char: 1
Error: Invalid Character URL: file://C:/Program%20Files%20(x86)/Verizon/FiOS/ihs
Solved! Go to Correct Answer
I also have In Home Agent on my Windows 7 64-bit laptop. I just recently installed it when Verizon changed the system requirements on the download page on their website. There is another page on Verizon's website which lists various compatibility issues with Windows 7 & that page shows In Home Agent as being compatible with both 32-bit & 64-bit Windows 7
So far, it has run fine on my laptop. I was able to run the Fios optimizer & it increased my upload speed near to what it should be.
Sorry to hear you are having an issue with our In Home Agent (IHA). IHA is not compatible to Windows 7 64bit.
When will IHA work in 7 64 bit? How do I get my speeds anywhere near 25/25 that I pay for?? I only get 2-5 Mbps up or down. Thanks
Dear Hotch,
There is no current ETA for In Home Agent (IHA) and Windows 7, 64-bit compatibility. I apologize for the inconvenience.
@VZ_Javier wrote:Dear Hotch,
There is no current ETA for In Home Agent (IHA) and Windows 7, 64-bit compatibility. I apologize for the inconvenience.
Javier,
Does anybody at Verizon realize how really dumb this situation is? I have no interest myself in the In Home Agent, but I have had a Windows 7 64-bit laptop, that I now use as my only PC, for almost four months, and the RC was available for many, many months before that. Pretty much every PC you buy today has Windows 7 on it, and many (most? I don't know) have the 64-bit version.
Please make sure that the powers-that-be (assuming there are some!) know about this deplorable situation. Thank you.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248
@VZ_Javier wrote:Dear Hotch,
There is no current ETA for In Home Agent (IHA) and Windows 7, 64-bit compatibility. I apologize for the inconvenience.
I am using IHA with Windows 7-64 bit and everything is working fine as far as I can tell. It retreived my SSID, Encryption Info, and Username - Password correctly, everything else appears to be available, such as "order replacement Remote", "Trouble Shoot TV", etc. but I did not actually order a replacement Remote or run through any tv trouble shooting steps. All the information sections are there and working.
I also have In Home Agent on my Windows 7 64-bit laptop. I just recently installed it when Verizon changed the system requirements on the download page on their website. There is another page on Verizon's website which lists various compatibility issues with Windows 7 & that page shows In Home Agent as being compatible with both 32-bit & 64-bit Windows 7
So far, it has run fine on my laptop. I was able to run the Fios optimizer & it increased my upload speed near to what it should be.
Seems pretty silly to provide software that does not work on new computers.... My IHA does not work at all other than to tell me the service is not available... Verizon, if you are not going to support this app. Please remove it or note it as unsupported..
As an IT Admin, I hate it when tools are released that are DOA....
Could you guys at least make it FAIL on Windows 7 64-bits? Every time I need something I get prompted and re-directed to use InHome agent. I have Windows 7 Ultimate 64-bit and the inhome agent takes liek 4-5 minutes to come up, the feedback button takes like 3 minutes to "load a form" and then gives you a blank page, nothing works.
I hate it that something that should take 30 seconds to do causes me to spend 1/2 an hour fighting your software. The same goes for your website, unfortunately.
I like Fios, but when I recommend it I tell people "Verizon has just about the WORST support software in the industry". Don't expect a lot from their web site, their voice mail on a PC, their order management system, etc., etc., etc".
Very aggravated.
Dave
@davidh1 wrote:Could you guys at least make it FAIL on Windows 7 64-bits? Every time I need something I get prompted and re-directed to use InHome agent. I have Windows 7 Ultimate 64-bit and the inhome agent takes liek 4-5 minutes to come up, the feedback button takes like 3 minutes to "load a form" and then gives you a blank page, nothing works.
I hate it that something that should take 30 seconds to do causes me to spend 1/2 an hour fighting your software. The same goes for your website, unfortunately.
I like Fios, but when I recommend it I tell people "Verizon has just about the WORST support software in the industry". Don't expect a lot from their web site, their voice mail on a PC, their order management system, etc., etc., etc".
Very aggravated.
Dave
I have to agree with Dave. I also have W7 Ultimate x64 and I removed the V* sw because it was bloatware. Also, it's ridiculous that sometimes it takes forever for the V* website to load when I don't have a bandwidth issue (I've run speedtest while waiting for the V* site to load).
As far as IHA, the messages weren't very helpful. When will V* start to care about the user experience, especially from a support perspective? I also tell everyone that FIOS is great, as long as it works. If you need help, fugitabotit!
Ordering things on the web should be easy, like DirecTV, not a CF like the V* site. If I could get the HD D* signal, I'd go back, just because the user experience is so much better than V*...
Wow. So this possibly explains why in-home agent didn't seem to work on my machine and eventually had to be deleted. Seems pretty basic that verizon should warn folks of this incompatability.
Ventoux11, this is a VERY old post. It no longer has relevant information. IHA is fully compatible with Windows 7 64-bit now.
"this is a VERY old post. It no longer has relevant information. IHA is fully compatible with Windows 7 64-bit now."
FAIL! IHA still does not work on Win7 x64. Thanks for playing anyway. UNINSTALL. 😕
I agree. It has FAILED. It seems that Verizon has also failed. They forgot customer service. They like the money but give bad service. This has been failing for some time and it seems that they can not or will not fix it. More of a headache than is needed. I guess the only thing to do is let the contract expire and go to some else. Maybe I can find a 6th grader to fix the program. If they think the new version works, they are wrong. It opens and looks nice but all of the links go nowhere. And do not start talking about support or ability to file a ticket. All they can to is "chat" with you.
We've had FiOS for more than two years, and In-Home Agent has never, ever worked on any of our W7x64-bit PCs. That's three desktops and two laptops. Never. Ever. The "best" it's ever worked is displaying its start-up splash screen, and then it freezes until it's manually stopped. Just another example of Verizon customer support at its best.
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