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I am on my second Fios router G1100 and both have the same problem the 5ghz band will not stay connected I tried a reboot and changing the channels and that works for about 1hr than the 5ghz band disconnects
For the past 2 weeks or so, my G1100 router will no longer connect reliably at 5ghz. My devices will connect and then immediately disconnect or refuse to connect at all. If I reboot the router or change anything in the wifi settings that causes the router to reset the wireless, 5ghz will work again for a day or so, but then the same thing will happen. I have tried many different 5ghz channels, but none fix the issue for more than a day or so. I have no issues with 2.4ghz, only 5ghz. Prior to this problem recently, everything worked fine for over a year. I posted over at DSLReports and one other person has the same issue, but no one has any resolution to the problem.
Has anyone here seen this issue? Does anyone know if Verizon pushed a firmware update over the last 2 weeks?
Rich
Solved! Go to Correct Answer
I advise everyone to consider being their own Wi-Fi router (Such as Eero Pro 6), disabling the wifi on the G1100 and using it only to feed Fios channel information to the STB. It is ludicrous to pay the exorbitant amount of money Verizon wants for their routers, as apposed to buying you own and have the ability to use them with another provider should Verizon no longer suit your need.
For what it's worth...
I had to enable my SSID Broadcast on the 5GHz channel to keep connected.
Still using WPA2, changing to mixed mode didn't help me.
I had the same issue. For me I changed 5ghz password and I been connected ever since. Going on few weeks now.
I advise everyone to consider being their own Wi-Fi router (Such as Eero Pro 6), disabling the wifi on the G1100 and using it only to feed Fios channel information to the STB. It is ludicrous to pay the exorbitant amount of money Verizon wants for their routers, as apposed to buying you own and have the ability to use them with another provider should Verizon no longer suit your need.
I have the same issue. Unfortunately I took the advice of another post and replaced my router to only have the same issue repeat about every 12 hrs or so. Nothing changed with my network before or after (other than the router). Same router placement and connections. Never had any connection problem prior to a few days ago.
For that rare case, that so very unlikely possiblity, that Verizon monitors these forums and takes notice, i've jumped through the hoops necessary to add my voice to this list.
I too have been having the same issue with my Fios Quantum router.
I would think it started 3 weeks ago. My 2.4g wifi does not disconnect, but daily and sometimes 2x daily my 5g wifi drops and doesn't reconnect until i reset the router.
the router is approx 1 year old and I never encountered this problem until it started 3 weeks ago.
I don't think the solution 'should be' that we should have to purchase another router, as has been suggested in this thread.
I am having the same issue. I tried 4 different channels and still same problem. THIS IS 100% VERIZON PROBLEM. They use cheap **bleep**ty equipment and their so called support engineers are **bleep**. We are paying monthly for their service and equipment, **bleep** should work 24/7 365. I switched back to Verizon back in Sept (big mistake) and 5ghz band has been working fine until a few weeks ago... Their service sucks, their equipment sucks and their support sucks but they have their hand out every month for payment..
Hi all, adding myself to the list, my router was working fine for years and the 5GHz starting acting up about a week or so ago. No changes to the settings in at least 6-8 months. Been monitoring this group to see if Verizon or anyone has uncovered a fix. The one thing I can add that works for me and may save a little time for the group is that if you can manage to log into your router (2.4G or wired) go to the 5G radio settings and disable/enable the 5G radio. This got it back online for me instead of having to wait for a full reboot.
I too have the same issue as described here and in other similar posts. My router is 2 or 3 years old! So I am not sure age is the issue. This issue has been happening over the last 2 or 3 weeks. I don’t see region references - I am in Southern New Jersey. It occurs on all of my 5k devices - SG Note5, 6s iPhone and 2 different iPads (pro & air). This must be an issue that VZ can fix .... hope to see something soon.
This is a aggravating and it always seems to be later in the day. I do not want to go through the issue of replacing the router.
I am on my second Fios router G1100 and both have the same problem the 5ghz band will not stay connected I tried a reboot and changing the channels and that works for about 1hr than the 5ghz band disconnects
Having the same problem started 2 days ago
I can log in the router and it show 5 ghz disconnected under network status. I can click on disable and then enable to get to activate but it only last a day or and hour. My gust is when all my devise connect it disconnect.
At the risk of sounding pesimistic, when will there be enough people who tack on with "me too" to merit a response on the matter?
Just curious as the only thing to do now seems to be wait for VZ to fix the issue. But are we even sure they are aware that there is an issue?
Throwing in my "me too" here. My 5 ghz connection started dropping about twice a day. This started about three weeks ago. Verizon doesn't seem to be aware of this issue. I got my replacement router yesterday, same problem. Now they want to send me a third. I said no.
The tech support supervisor told me they are aware of the issue. But they still are having me do all the factory reset stuff. Again.
@chubrock07 wrote:At the risk of sounding pesimistic, when will there be enough people who tack on with "me too" to merit a response on the matter?
Just curious as the only thing to do now seems to be wait for VZ to fix the issue. But are we even sure they are aware that there is an issue?
See the post above yours. Evidently Verizon is aware of it. Don’t see how they couldn’t with complaints here and on other sites. Throw in phone calls, twitter feed and they know.
However this is a customer helping customer forum. Very doubtful any mucky muck high in tech support will ever see this, nor will a customer representative be of much help.
I know for many the prospect of buying your own routers like Netgear or Asus or TP Link Archers is beyond your wanting to spend that higher money. I can understand that.
but if your WiFi Service is being interrupted 5 Ghz you can still get WiFi with longer distance under 2.4 Ghz until there is a solution.
I've been messing around with different settings to try and fix it, and I enable SSID broadcast (just for the 5g) and it worked for over a day (longer than it had previously). I'm turning the SSID broadcast back off to see if it drops again. Not sure how many people run with broadcast turned off, but that could be the issue and turning it back on may fix the issue. If it drops out again I'll turn broadcast back on and let it run for a few days to really know for sure. I'll post back tomorrow and then again in a few days.
@stever1388 wrote:... If it drops out again I'll turn broadcast back on and let it run for a few days to really know for sure. I'll post back tomorrow and then again in a few days.
I've tried changing just about every setting including broadcast and it doesn't solve the problem.
It's really baffling to me. If there's been no firmware update, then the only other thing I can think of is a bug in the code (or something put there on purpose) that was triggered by a specific date. This just seems highly unlikely.
Rich
Yea, the 2.4 is working which is allowing me to get my daily tasks done.
I'm holding off on purchasing my own router because, well i'm paying Verizon monthly for theirs! Its a matter of principle (and my own stubborness I suppose). I mean, lets say this outage continues for another month or so. Is it outlandish for those of us affected to ask for a credit to our accounts? We are paying for services that are not being rendered. /rant.
That said, you are correct this is a customer-customer help forum and you've certainly done your part to offer solutions and alternatives, thank you sir.
I wait anxiously with the rest of you all for better news of a return to service!
@chubrock07 wrote:Yea, the 2.4 is working which is allowing me to get my daily tasks done.
I'm holding off on purchasing my own router because, well i'm paying Verizon monthly for theirs! Its a matter of principle (and my own stubborness I suppose). I mean, lets say this outage continues for another month or so. Is it outlandish for those of us affected to ask for a credit to our accounts? We are paying for services that are not being rendered. /rant.
That said, you are correct this is a customer-customer help forum and you've certainly done your part to offer solutions and alternatives, thank you sir.
I wait anxiously with the rest of you all for better news of a return to service!
Unfortunately they will not issue credit. Verizon only guaranteed speed from their servers to your home. They do not care about the WiFi speeds only the direct connects. The other issue of a bad code sounds plausible however if that was the situation then there would be a flood of complaints here and all over the net.
The other problem is maybe, just maybe certain routers actually crapped out. Maybe a certain manufacturer date. I noted on one of my laptops it gives a creation date in system properties, it maybe the Quantum Gateway Router is dying because it was made say for example June 2016, August 2017 etc.
@jonjones wrote:The other problem is maybe, just maybe certain routers actually crapped out. Maybe a certain manufacturer date. I noted on one of my laptops it gives a creation date in system properties, it maybe the Quantum Gateway Router is dying because it was made say for example June 2016, August 2017 etc.
I don't think the manufacture date is an issue because many of us have gotten replacement routers that are years newer and still have the same problem.
Rich
@rich_lux wrote:
@jonjones wrote:The other problem is maybe, just maybe certain routers actually crapped out. Maybe a certain manufacturer date. I noted on one of my laptops it gives a creation date in system properties, it maybe the Quantum Gateway Router is dying because it was made say for example June 2016, August 2017 etc.
I don't think the manufacture date is an issue because many of us have gotten replacement routers that are years newer and still have the same problem.
Rich
Actually you don’t think Verizon Fios has inventory made say last month, month beforehand? It is more than likely a gross manufacturer date for them. And as folks return them the units are refurbished. Unlike computers and tablets and cell phones which are made on certain months to bolster sales.
the replacement phones and tablets are normally refurbished but I don’t know about returned computers.
Greenwave makes the Fios Quantum Gateway Router so I could not say for certain.
but, not every Quantum is broken as to the 5 Ghz radios dropping. Otherwise there would be 100’s of thousands or more complaints or returns.
i am still searching the net for another reason.
Just wondering about this, we all seem like power users, perhaps it's that we have Ethernet directly connected from ONT to router instead of the coxial setup the installation leaves?
Start a new topic or ask questions in the open forum.
