Question regarding Mbps on my High Speed Internet Enhanced

[V_M_T]

Hello All,

I'm relatively new to High-Speed internet - as I've only had it for about four years.

When I signed up with Verizon for their High-Speed Internet Enhanced service, I was told that I would have up to up to 3.1 Mbps -7 Mbps, however, during the first few years with the service my connection ranged from 2.26 Mbps [most of the time] to 3.48 Mbps [very rarely this high] and I never complained because it was all I knew and all I was getting and all I thought my connection capable of.

For the past three or four months, my speed has gone up to 5.1 Mbps which was a HUGE change for me. However, as of two days ago, my connection speed dropped back to 2.26 Mbps and the occasional 3.10 Mbps. 

I don't really know what I'm asking but knowing very little about the Internet and speeds [I knew enough to use one of those Internet Speed checking websites] - should I contact Verizon about because my connection can obviously do 5.1 Mbps and I've been paying for Enhanced service and not actually getting it until recently.

Thank You,

V.

[dslr595148]

#1 Log-in to the modem combo and get the DSL Stats.

#2 Please post the DSL Stats.

#3 If you do not know how to get that, it would help to know at least:

a) Brand and model of your modem.

b) Only if you have one: Brand and model of your RJ-45 WAN port router that is conected to the modem.

[V_M_T]

I didn't know whether you needed everything and I was concerned that I might be over-providing.

Downstream Rate:	3360Kbps
Upstream Rate:	864Kbps

If you need anything else - let me know.

I appreciate your help. My current speed as per two different Internet speed websites is between 178 - 204 Mbps.

Thank You!

[V_M_T]

Hello dslr595148,

I decided to post everything under STATUS, however, I did block out some information because I don't know how much is too much personal information or whether any of the serial numbers are unique to me only [I'm not tech savvy but I'm concerned about putting too much here - am I making sense?].

Last night my internet connection fluctuated from 121 Mbps to 221 Mbps, which is relatively low considering I pay for Enhanced Internet service. I don't know - maybe I'm making a big deal out of nothing.

Should I look into buying a new Ethernet cable? I have a Cat5e and I see that the Cat7 is pretty inexpensive and seems to have some gold/copper thing going on which should be good for noise reduction.

Gateway Status Connection Status

ConnectionStatus

Broadband:	CONNECTED
Internet Service Provider (ISP):	CONNECTED

Gateway Status

Gateway ParameterStatus

Firmware Version:	GT784WN-VZ-1.1.22
Model Number:	GT784WNV
Serial Number:	CREA21612[BLOCKED]
WAN MAC Address:	00:7f:28[BLOCKED]
Downstream Rate:	3360Kbps
Upstream Rate:	864Kbps
PPP User Name:	Newdsl
ISP Protocol	PPPoE
Encapsulation:	LLC
Gateway IP Address:	71.[Blocked]
DNS Address #1:	68.[Blocked]
DNS Address #2:	71.[Blocked]

[smith6612]

The DSL stats being looked for should be found at http://192.168.1.1/ > Status > WAN Status. You're looking for words like Attenuation, Margin, SN Margin...

[V_M_T]

WAN Status Connection Status

Connection Status

Broadband:	CONNECTED
Internet Service Provider:	CONNECTED

PPP Status

PPP Parameter Status

User Name:	Newdsl
PPP Type:	PPPoE
LCP State:	UP
IPCP State:	UP
Authentication Failures:	0
Session Time:	0 Days, 16H:21M:55S
Packets Sent:	933778
Packets Received:	1298499

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	3360 Kbps
Upstream Speed:	864 Kbps
Retrains:	0
Retrain Timer:	0 Days, 16H:19M:57S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	3
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	0
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	26 dB
SNR Upstream :	18 dB
Attenuation Downstream :	8 dB
Attenuation Upstream :	5 dB
Power Downstream	0.4 dBm
Power Upstream	11.9 dBm

[smith6612]

Your line looks great. Ask Verizon support to set your line to 7.1Mbps and disable the ASSIA Optimizer.

[V_M_T]

I chatted [via internet] with a tech person from Verizon and they said that my connection was receiving 3.3 Mbps and he could not understand why the tests I was running indicated 1.8 Mbps to 2.4 Mbps. He also stated that I wouldn't be able to get more than 3.3 Mbps since I was so far from the Headquarters or something very similar to that. I didn't tell him that these pasts months I have been averaging 5.1 Mbps because I was afraid that I'd be opening a Pandora's Box.

You've been a big help but I wanted to ask one last question - what does an ASSIA Optimizer do exactly and will I ever need it re-enabled?

Also, I ordered a new ethernet cable, a Cat7 because it has shielding and I figured it couldn't hurt.

[jonjones1]

The optimizer is a diagnosis tool. 

The Cat7 is just hype at present time. It has not been certified like cat5 or cat6 but try it like you said, it may not hurt.

[smith6612]

Verizon uses the ASSIA Optimizer tool for two purposes. As jonjones mentioned, it contains a diagnostic suite for ADSL Connections which allows for Verizon to see it's current operating status, as well as logging historical information about your connection to see how it's been performing over time.

ASSIA is also responsible for adjusting the connection speed in the event a line is about to become unstable. Or, if a line can take more bandwidth, turning up the speed.

ASSIA can be anywhere from conversative to aggressive with how it adjusts the line. As such, I usually suggest getting the optimizer portion of it disabled by Verizon, and a speed tier provisioned manually. That way, you know what you're supposed to get, and line issues will typically be the only thing that will physically slow down your connection. Whether it slows down at night or what not, that's really up to your local infrastructure.

[V_M_T]

I just wanted to give a Thank You for Smith6612 and jonjones for their help!

[Edg1]

With adsl as long as you in the range between 3 - 7 mbps that is correct. If your sync rate is too high base on you distance from the central office you will constantly lose sync. So sometimes they will drop the sync rate for optimal  conditions an as long as its between 3-7 then it's ok. Base on your numbers it looks like you connection is syncing 3360 which is 3 mbps. You have to be very close to central office to get 7.1 mbps. Also no need for cat 7. Cat5e is rated at a gig which is 1000 mbps and cat 6 is 10 gig. So any cat6 patch cable is sufficient.