Questions about quantum gateway router

pcnerd
Contributor - Level 3

I currently have an Actiontec router. I want to upgrade my router. I google searched for the Quantum Gateway router & found it in the business section. Quantum Gateway Router

Yet when I search for the Quantum router on the Verizon website, it doesn't show up. Only the model 3100 shows up.

 

Why is the Quantum router in the business section? Can residents still get the Quantum router instead of the model 3100?

Whichever router I get, I know that I must call Verizon & ask them to turn on the ethernet port. I'm somewhat tech savvy. Can I run an ethernet cable from the ONT to the router or must a Verizon tech do it?

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jonjones1
Legend

You can purchase a G1100 off of amazon. Just make sure it’s not flashed with the frontier firmware. Also you can run a ethernet cable from the router (any router even customer bought) as you want to do. It’s a simple call to verizon to be switched over.

however in certain cases the ONT may have to be switched out. If that is the case someone will have to be sent out from Verizon.

pcnerd
Contributor - Level 3

How do I find out if the router is not flashed with the Frontier firmware?

...however in certain cases the ONT may have to be switched out. If that is the case someone will have to be sent out from Verizon.

Why would it have to be switched out? How would I know if the ONT has to be switched out? I doubt if I could get that done any time soon because of Covid-19.

I just wonder what my router upgrade options are. Buy a G1100 from Amazon or eBay or buy a G3100.

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Edg1
Community Leader
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@pcnerd wrote:

How do I find out if the router is not flashed with the Frontier firmware?

...however in certain cases the ONT may have to be switched out. If that is the case someone will have to be sent out from Verizon.

Why would it have to be switched out? How would I know if the ONT has to be switched out? I doubt if I could get that done any time soon because of Covid-19.

I just wonder what my router upgrade options are. Buy a G1100 from Amazon or eBay or buy a G3100.


Just make sure there is a good return policy if you get it from Amazon or Ebay. You will only need to switch out the ONT if you have and older model and upgrading from 75/75 to 100/100 or more. 

pcnerd
Contributor - Level 3

It's a pain in the butt to get the cover open on the ONT.

I originally had a white ONT. It was swapped out because I was having problems with my TV. I have a black ONT. I don't see a model number. Where do I find the model number? On the inside of the door I see:

tii

ont-enc-vz

I'm paying for 100/100. The slowest speed that Verizon offers is 200/200. I suppose that I can get a free upgrade to 200/200.

But before I can upgrade to 200/200 I have to replace the router.

Where is the ethernet connector inside the box?

I read some reviews on Amazon. One can't guarantee that one will get a genuine Verizon router from Amazon or eBay. It may be a Frontier router. It may work fine or die shortly after installation. And there's the hassle of returning the router & getting a refund. I'm better off buying a genuine Verizon router. Does Verizon sell refurbished routers?

Can I get tech support from Verizon if I buy the router?

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Edg1
Community Leader
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If you have 100/100 with the black ONT then you are good. That ONT is rated for gigabit. The ethernet port is between the two phone ports and power cable. It's fiber, power, ethernet, phone, ground, coax. 

At $200 you should get a new router. The Actiontec has gigabit ports, so you could also disable wifi and connect a wireless access point.

pcnerd
Contributor - Level 3

I see a white cable with a green connector. I guess that's the fiber. From right to left, I see 2 phone ports, ethernet, coax &, I guess, power.

HMMM. 2 phone ports. I wonder if one can be set up as a fax number.

Does Verizon sell refurbished routers?

Can I get tech support from Verizon if I buy the router?

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Edg1
Community Leader
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Sure. You can use one as a fax line. I don’t think you should get a refurbished one unless it says so, especially at $200. As long as you are using a Verizon router you will get tech support. 

Edg1
Community Leader
Community Leader
@pcnerd wrote:

Why is the Quantum router in the business section? Can residents still get the Quantum router instead of the model 3100?


Verizon only offers the G3100 to residential customers, not business. The still do offer G1100 to business customers. Just do a Guest checkout and you should be able to order it on the site. 


@pcnerd wrote:

Can I run an ethernet cable from the ONT to the router or must a Verizon tech do it?


Yes and as of right now you will have to do it yourself. Verizon techs aren't entering the home now during Covid-19. 

pcnerd
Contributor - Level 3

Can one buy the G1100 form Amazon or eBay? I watched a YouTube video. The narrator bought a G1100 from eBay.

There's very little hardware that's compatible with wifi6. So, why is Verizon pushing the G3100 over the G1100?

One used to have the option of renting or buying the G1100. Now that's not an option anymore. I also noticed that the G3100 is $100 more than the G1100.

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Edg1
Community Leader
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@pcnerd wrote:

Can one buy the G1100 form Amazon or eBay? I watched a YouTube video. The narrator bought a G1100 from eBay.

There's very little hardware that's compatible with wifi6. So, why is Verizon pushing the G3100 over the G1100?

One used to have the option of renting or buying the G1100. Now that's not an option anymore. I also noticed that the G3100 is $100 more than the G1100.


Yes you can. The only issue is sometimes they aren't actually owned from the person selling them and Verizon will try and charge you for them as well. 

As far as the G3100 goes, I guess Verizon is just keeping up with technology. All the major router manufacturers have wifi6 routers too.

pcnerd
Contributor - Level 3

Wait a minute!

I buy a G1100 from Amazon & then Verizon charges me for it??? WHY???

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pcnerd
Contributor - Level 3

I've just about asked all of the questions.

My mom's house has a basement that can be converted into an apartment for me. I don't know if there's coax cable or not in the basement. I reckon that the Verizon tech can run coax & ethernet cable to the basement.

The house had the Actiontec router but my sister was having problems so the Actiontec router was replaced with the quantum router which was the current router at the time.

I don't know what the wireless reception would be like in the basement.

I'm thinking about replacing my Actiontec router with the G3100.

200Mbps is the slowest speed that Verizon offers. I'm paying for 100 Mbps. I wonder if I can get a free upgrade to 200.

I'm wondering if Verizon permits 2 routers at a specific residential address. I don't want to spend $300 on a router & then find out when I move to the downstairs apartment that Verizon forbids 2 routers at a specific residential address. How do I find out if Verizon permits 2 routers at a specific residential address?

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dslr595148
Community Leader
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@pcnerd wrote:

I'm wondering if Verizon permits 2 routers at a specific residential address. I don't want to spend $300 on a router & then find out when I move to the downstairs apartment that Verizon forbids 2 routers at a specific residential address. How do I find out if Verizon permits 2 routers at a specific residential address?


You can more than one router at a residential address, but there is a catch.

You can not on a residential account have more than one router connected to the ONT.

One of the ways to have more than one router at a residential address is that you setup the second to act as it was only a networking hub/switch/WAP.

See REFs

https://www.dslreports.com/faq/12506

https://www.dslreports.com/faq/11233

pcnerd
Contributor - Level 3

One of the ways to have more than one router at a residential address is that you setup the second to act as it was only a networking hub/switch/WAP.

HUH???

The home router is upstairs & my router would be downstairs. I read the instructions that you provided. Networking is Greek to me. An ethernet cable has to be run from the upstairs router to the downstairs router. Is a patch cable same as LAN cable?

Is a mesh network easier to set up than this?

I reckon that the tech would have to hook up my router when he runs coax (ethernet?) cable downstairs.

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Edg1
Community Leader
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@pcnerd wrote:

One of the ways to have more than one router at a residential address is that you setup the second to act as it was only a networking hub/switch/WAP.

HUH???


If you have a second router you can disable it's DHCP and essentially turn it into a wireless access point with a 4 port switch. If using a FiOS router you can utilize MoCA with coax, but if using a non-FiOS router you'll need ethernet from the Quantum router. 


@pcnerd wrote:

The home router is upstairs & my router would be downstairs. I read the instructions that you provided. Networking is Greek to me. An ethernet cable has to be run from the upstairs router to the downstairs router. Is a patch cable same as LAN cable?

Is a mesh network easier to set up than this?

I reckon that the tech would have to hook up my router when he runs coax (ethernet?) cable downstairs.


A patch cable is a pre-made ethernet cable with stranded conductors that will connect from a router/patch panel to a device. If running ethernet wire in the house you want to use structured wire with solid conductors. 

A mesh network could be a possible solution, but since your mom and sister have a Quantum Gateway and FiOS TV that may complicate things. 

I personally think you should just have a tech, handyman, or yourself run coax and ethernet to the basement and just get a FNE from Verizon. This way there is no configuration required. And you will also be able to connect a set-top box if you want. 

pcnerd
Contributor - Level 3

Well, I thought that I had asked all of my questions!

Is DHCP the same as the lease? I read online about releasing the lease.

I noticed that the network extender has only 2 ethernet ports.

The tech will probably have to run coax & ethernet cables to the basement so he can configure the primary & secondary routers.

I'll have to confer with my sister about what the options are. So, what exactly are my options? Bring my router from my current apartment & have the tech hook it up & configure it or pay for a network extender? Are there any other options other than those 2?

So, is it that simple? I hook up my router & release the lease on it? As I previously stated, networking is not my strong suit.

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Edg1
Community Leader
Community Leader

If using your router you won't need to release the IP. Your sister's router will have the WAN IP. In your case you would disable DHCP in your router. 

Yes the extender only has two ports but you can connect a switch if you need more.  

Most Verizon techs won't reconfigure a second router. That really isn't supported by Verizon. 

In my opinion I would just get the extender and run the wire. This way there is no configuration required. As far as options go it really depends on what you are planning on doing.

Edg1
Community Leader
Community Leader

@pcnerd wrote:

I've just about asked all of the questions.

My mom's house has a basement that can be converted into an apartment for me. I don't know if there's coax cable or not in the basement. I reckon that the Verizon tech can run coax & ethernet cable to the basement.

The house had the Actiontec router but my sister was having problems so the Actiontec router was replaced with the quantum router which was the current router at the time.

I don't know what the wireless reception would be like in the basement.

I'm thinking about replacing my Actiontec router with the G3100.

200Mbps is the slowest speed that Verizon offers. I'm paying for 100 Mbps. I wonder if I can get a free upgrade to 200.

I'm wondering if Verizon permits 2 routers at a specific residential address. I don't want to spend $300 on a router & then find out when I move to the downstairs apartment that Verizon forbids 2 routers at a specific residential address. How do I find out if Verizon permits 2 routers at a specific residential address?


You can connect two routers if you want. I wouldn't get a new router until you move. The easiest thing would be just to run coax to the basement for your STB. And if the wifi coverage isn't great then get a FiOS Network Extender (FNE) which is compatible with your sister's Quantum router.