i received an email on 01/16/19 stating my contract was almost up and that if i renewed before 03/09 I would get a free year of amazon prime AND a echo for free. so i renewed 5 days later on 01/21/19. now i go to redeem and i can only get the echo and not the free year of prime. what gives? i got passed around for over an hour with no resolution only to be told that i only got a choice of one or the other. i've been a loyal verizon customer for the past 4 years. why do you do this to me now. apparently i'm not the only one having this issue
Hi joncristofano,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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