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return equiptment label

mark3
Enthusiast - Level 2
‎10-05-2018 04:47 PM

Hi All,

Is there a trick to getting a return shipping label?  I upgraded my FIOS (with a new router) and have asked for a return kit for the router three times.   They even tried to email me the label and it was a no go. 

Thanks

mark

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kh-gary
Moderator Emeritus
‎10-05-2018 05:33 PM
Hi mark3,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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