Spent quite a while yesterday and today trying to gain access to my $200 Fios gift card. Yesterday was the first day I could order it but the system would not allow it. I was supposed to get a call back from yesterday’s call but it didn’t happen. Today, the offer was gone completely. Went through two operators, the last one from the gift card service, who told me I could wait for it to show up again or accept an offer to have it emailed to me in 60-90 days, which is bonkers because they know I’m eligible for it. It would also put me beyond the redemption date, but I’m supposed to trust them that it would be ok. I know they could do it sooner because the Grub Hub, etc. offers were messed up and I got compensating emails within a few weeks. I’m going to see if it magically shows up again next week. If it doesn’t I’ll just keep calling. Ridiculous.
Hi Unhappy1973,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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