I have spent countless hours and multiple support/chat requests trying to claim a promotion that was part of my switching to Verizon home internet only to have every one closed. On top of that, Verizon keeps sending me automated messages reminding me to claim this promotion before it expires with instructions that in no way match what I see in the app or online. It is impossible to escalate the issue or email costumer service. This has been the worst costumer service I've ever experienced with any company, especially considering I've been a mobile costumer for decades. At one point I was told Im not qualified for the promotion but with zero information as to how that could be possible or why I am still receiving emails about it. I met all of the criteria outlined. Later someone told me the reason that I wasn't hearing from an agent was because they were trying to text my router and not my mobile phone. This whole experience has been insane and I am beyond frustrated. At this point I don't even care about the gift card. I can't waste another minute on the phone/chat/website. All I can say is BUYER BEWARE. Not only has this been a nightmare, but I've had nothing but issues with the home internet, needed an extender, constantly rebooting the router, only to have one bar of service. This is all despite being told that I should never have less than two and encouraged to use a signal compass to find the best location in my home for placement, but not surprisingly this tool exists no where on the app, despite the instructions they provide that go nowhere. Complete and total nightmare, I should have just kept my previous home wifi, it wasn't great but it was certainly better than this.
Hi tomass620, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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