I have completed what I needed to do in the email, waited the correct amount of time and now I have contacted chat twice, and support via the phone twice and just keep getting pushed around saying they had the wrong email. Well how did I get the original gift card email if they had the wrong email. I need help because this is ridiculous. It's been well over the time windows twice after they told me ill get it in 72 hours.
Hi @GRIIZ
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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