$200 gift card issues
Kshanley
Enthusiast - Level 1

I've been dealing with this promised $200 gift card issue for months now.  I was told I would receive a $200 promo gift card a month after starting a cloud storage trial. Never received any message, notification or any indication I had a gift card to redeem. Contacted customer support and they told me my redemption period was past but they will send me a new gift card in 7 days. 7 days pass, contact them again they tall me the same thing, escalated to gift card services and wait 7 days. 7 days pass again, I call gift card services this time and they tell me this is the first time I have contacted them and the time it takes to send me the card is 15-30 days! I told them I was told 7 days and they said that was incorrect. I'm done waiting for this gift card, is they're any advice from someone who went through a similar issue? Its obvious they want me to forget about it and give up, but I am determined at this point to receive what I was promised!

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kh_jenn
Moderator
Moderator

Hi Kshanley,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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