$200 gift card
Baconca9
Enthusiast - Level 1
Hi!
I called 3/2/23 because verizon would  not allow me to access account & redeem my $200 gift card.
This is my 10th attempt. I am getting the run around & not happy. I have been a verizon customer for 21 years. This is unacceptable. I want the $200 verizon credit I was promised for changing plans back in December.  Waited my 65 days. Offer is showed in reward section & I can click on it where it says READY TO REDEEM but then I get a
Sorry. We could not find a matching record for the account information. 
 I have called and spoke to 6 different people and not getting a straight answer!
Mail me the gift card or send via email IMMEDIATELY or take off my balance.
 
Just called again and spoke to someone who told me to clear cookies/cache, try a different browser and that did not work either.  She told me she could manually email the gift card but that would take 60-90 days.  WHY????? So I wait the 60-90 days and start this all over again?? Again a customer for 21 YEARS!! My daughter even tried from her computer in another state. 
Verizon has no problem taking money out of my bank account every month for my bill. BOTH HOME & CELL.
I said I would try again, well guess what!?!?! Now when I try I can not even access Home Offers and this is the message I received.   Will someone please help me with this headache?!?! I don't understand why so many people are having this issue.  Thank you!

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Re: $200 gift card
LawrenceC
Moderator Emeritus

Hi Baconca9,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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