Hi!
I called 3/2/23 because verizon would not allow me to access account & redeem my $200 gift card.
This is my 10th attempt. I am getting the run around & not happy. I have been a verizon customer for 21 years. This is unacceptable. I want the $200 verizon credit I was promised for changing plans back in December. Waited my 65 days. Offer is showed in reward section & I can click on it where it says READY TO REDEEM but then I get a
Sorry. We could not find a matching record for the account information.
I have called and spoke to 6 different people and not getting a straight answer!
Mail me the gift card or send via email IMMEDIATELY or take off my balance.
Just called again and spoke to someone who told me to clear cookies/cache, try a different browser and that did not work either. She told me she could manually email the gift card but that would take 60-90 days. WHY????? So I wait the 60-90 days and start this all over again?? Again a customer for 21 YEARS!! My daughter even tried from her computer in another state.
Verizon has no problem taking money out of my bank account every month for my bill. BOTH HOME & CELL.
I said I would try again, well guess what!?!?! Now when I try I can not even access Home Offers and this is the message I received. Will someone please help me with this headache?!?! I don't understand why so many people are having this issue. Thank you!
Sorry. We can't find that page.
Why you're on our 404 error page:
- The page has expired. Some pages, like outage information, are only live temporarily.
- The page has moved.
- You may have mistyped the address of the page.
- The page was deleted, such as for products or services we no longer support.
