$200Verizon gift card tile not there to redeem
Enthusiast - Level 1

In February, I upgraded my Verizon Fios and was supposed to be able to redeem a $200 Verizon Gift Card Starting on 4/13/2023.  On 4/14/2023, I got an email that it was ready to redeem.  When I went to redeem through both email and home offers page,  there was no gift card tile there to click on to redeem.  I refreshed browser, deleted cache/cookies, etc.  Reportedly customer service sees it on my account, but could not explain why I can't see it to claim or where to go from here.  I otherwise like my verizon internet/wireless.  I'm looking for someone who can help me address this issue. I called the general Customer service number, but didn't really have luck.  I don't want a situation where it stretches  60 days and then the ability to claim it expires. 

1 Reply
Moderator Emeritus

Hi scorcher31,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.