$50 Target Giftcard Not Received

[leejdanieli]

• I'm a bit confused about the target gift card promotion for new customers. It seems like there's a lack of transparency on how we're meant to redeem these offers. I was offered a $50 target gift card for setting up new service, but have not received any information apart from being told I would receive an email. I haven't gotten any kind of email since my service appointment last weekend, and there's little information online about the promotion apart from people having the same issue. 

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[leejdanieli]

I did receive a message, however, I was told to reach out with my concerns on Facebook or Twitter. I don't use either of those platforms. It's honestly concerning that there's no instructions on how to redeem the promised incentives, and people with issues are directed to third-party social media sites instead of being given straight answers.