Can't redeem Amazon Echo Show

I purchased Fios on Oct 2022 which included an offer to redeem an Echo Show 5. However, since then, I've received the emails prompting me to redeem it, but the link ( it provides does not lead me to a page that includes the Echo Show 5.

Please help me redeem my offer.

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Re: Can't redeem Amazon Echo Show
Moderator Emeritus

Hi davidng5,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.