I have not been able to redeem my Xbox gift card through Fios home offers. Seems like a common problem as many people on multiple threads have brought it up. Chat support has not been very helpful and created an escalation ticket over 2 weeks ago. However, I have not heard back since and the issue has not been resolved. Trying to redeem the gift card still generates the following message "The requested URL was not found in this server".
Hi Jaysays,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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