Echo dot promotion I qualify for....unable to redeem
Enthusiast - Level 1

I had the echo dot offer under my offers after first signing up for our home internet plan. now that the required time has passed I have no option to redeem the offer. I noted I would be eligible to redeem it between 4/7-4/22/23...Why would it show me an offer I had to wait for and then remove it when I could actually redeem it? 

I even spent over an hour and a half on the phone w agents at the Verizon cust support number. Nobody knew how to help me redeem, but saw I should be eligible.  Instead I was transfered from department to department  because  "another department" would be the one to authorize. My call was disconnected twice on transfers so I had to call back. I am frustrated with the hassle and extensive time I have spent trying to redeem this offer. Even more frustrating now seeing how many others are having the same negative experience as I am.. Verizon, what is up???

1 Reply
Moderator Emeritus

Hi @Chestelson1 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.