So, I posted the below question previously and it was marked resolved by the moderators. It was partially resolved, but now I can no longer reply to the first discussion:
From January
Hello,
I am an existing Verizon Wireless customer and signed up for Fios home internet after I was told my monthly home internet bill would be $25.99. My monthly home internet bill is $49.99. I have spent over 2.5 hours on the phone attempting to resolve this issue with the Fios team but no one can find the chat record from the night I signed up and no one has been able to remedy this problem.
Some background: my family moved into a new home on November 22nd and I contacted Verizon to check into pricing for home internet. I was told that Verizon would waive the $99 install fee, charge me $49.99 a month for the 300 mbps home internet service, apply a $10 per month auto pay discount, apply a $10 per month mobile plus discount, and a teacher discount through id me (My wife and I are teachers and I am using the teacher discount already for my Verizon Wireless bill). The combination of these discounts would result in a monthly bill of $25.99 or thereabout. Currently, my bill is $49.99. I have called Fios help desk on several occasions to fix this and have even given the chat id from the night when I set up Fios. It is not resolved still and it seems no one can locate the chat from that night.
NEW UPDATE
So, now, the wireless and home bundle discount is applied and the auto-pay discount is applied. The teacher discount is not applied, however. I have been interacting with FIOS people via chat for hours to no avail. Has anyone experienced this problem with FIOS and the teacher discount? It is astonishing how difficult it is to apply a discount, which I already have applied to my wireless bill, to my FIOS home internet bill.
Hi @d86lenz, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
