Fios home offer - Xbox gift card ERROR
AnthonyOBrien
Enthusiast - Level 1

I’ve chatted with 3 separate customer service representatives about this issue. Anytime I go to redeem the Xbox gift card I got as part of an intro offer it says “the requested URL was not found in this server. Go to MyVerizon Home”

Everytime I talk to someone they ensure me the issue has been escalated to the proper team and that I’d hear from someone within 72 hours. Over a week has passed each time and honestly I’m tired of having to deal with this. It feels like I’m being lied to 

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kh-gary
Moderator Emeritus

Hi AnthonyOBrien,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.