- Upgraded services on a sales call Feb 7.
- Waited the 60 days.
- Signed into the home offers page.
- 1 of the 2 $100 cards WAS available for redemption - I did so & everything worked fine. this was may 28th. Upon email receipt of a link to the card info, I then activated and transferred the gift card to my target acct.
- the OTHER $100 gift card said it had already been redeemed on Feb 7th (the date of my phone call upgrade w/ verizon.) Impossible. It wasn't me! I never redeemed this card., I have no access to redeem this card, I have no information on this card. Other than this "redemption date". Fishy.
I have gotten the run around from both blackhawk (the gift card issuing agency) and verizon.
Verizon says they see both cards redeemed and have no other information. (really?) They can't re-issue a card that has already been redeemed. I'm sent to a Blackhawk number that is out of service.
I google for a working Blackhawk customer service number. They say they only see the card I redeemed on May 28th. They do not see a second card *at all*.
They searched with all of my identifying information - still nothing. Since blackhawk doesn't see I was offered a 2nd card, there's no way for them to reissue the card b/c they have nothing from verizon.
They claim they will escalate the case & i will receive response in 24hrs. or 48hrs. or 72hrs. or "by the end of next week". (all different phone calls). I never get a response. If i call back, i have to explain the problem all over again to a new person, bc somehow my case numbers keep getting closed.
It has been 4 months.
Every few weeks i attempt again. 3-4 hours on the phone every time.
This is actually ridiculous. I don't even like target. I just want what was promised to me.
(Also my offer didn't have a nintendo switch included but it seems others did, around the same time... i do like nintendo. im just saying.l)
