Haven't received my Nintendo Switch Promo email

[Espaillatser]

Hello,

I placed an order for Verizon Fios home internet using a Nintendo Switch promotion link on May 28th and activated my service on June 4th. After speaking to customer service, I was told that I was confirmed for the promotion and would receive an email on or about 30 days after my service had been activated. 

After some back and forth with customer service agents when I received my Fios bill, they told me I would definitely receive an email within a few days and to check my spam folder on email account. It's July 10th and I've still yet to receive such email or redemption link on my MyVerizon app or on the web portal. 

What exactly are my steps I should be doing for this since I have not received a concrete answer concerning this? How long is the wait usually for this promotion.

Thanks

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.