I have on various occasions tried to get my home offer gift cards redeemed. I am being told the gift cards were redeemed when they in fact were not. I cannot get any access through the app and when I go into the stores I am told to call customer service. While on the phone, I was then transferred to a “Black Hawk” team member who disconnected the call prior to me getting to explain the scenario. I have been trying to get this rectified since April, & I am sure that once the expiration of the gift card approaches that this option will become even more difficult. This is really an inconvenience for customers, if you promised customers a reward it should not be this difficult to chase. Either keep things in email/mail format or connect customers to actual team members that know how to handle said situations. Please assist in any way you can.
Hi Yguz,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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