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[Envy6454]

I have a 100$ gc pending. Tried collecting it from email link and it takes me to error page and online takes me to a different error page. It says "bad access because header exceeds".   ... something like that.  What is it? I got a new email from a rep, talked to 2 people and both said it should work without a problem. I saw a chat that said "u will be contacted privately about this issue" and locked the forum but whats the work around? I cleared cache from phone so its not that. Rep suggested i go through incognito and that didn't work. So do u have a company tech team for ur own support? How can we reach them because i paid a fee last month (like ur the bank) and was told not to worry because gift card will replace it.  

[Kh_Safal]

Hi Envy6454,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[Verizon_Support]

Good Afternoon, 

Thanks for reaching out. We would advise calling in the promo support team 1 (833) 889 8251. They are available from Monday-Friday 8am-9 pm CST / Sat 8:00 am-8 pm CST