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I have exactly the same problem. I was supposed to get a $200 gift card for connecting to Fios. My account did indeed say I could pick up the gift after October 8th. After October 8th, the message simply disappeared. Chatting with Verizon has yielded no results. I've already wasted 3-4 hours of my time chatting and trying to log in from different devices, as employees told me - nothing. The additional $100 gift card also doesn't work; I get an error when I click on the card. So, I have $300 worth of virtual dollars that I can't use. And this wasn't the last reason I switched to Verizon. The email address , where you can write about card issues, isn't working, and Gmail is unsuccessfully trying to deliver the email. I hope future customers see this thread and think twice about which carrier to choose. $200 Fios gift card.
We understand your concern regarding the promotional offer and would like to assist. We will be sending a PM to help out with your gift card.
-Cynthia
Hi Ilkose,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
