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I redeemed my JBL Clip 5 speaker reward on 09/24/ 2025. I received an email confirming my order was shipped on 09/25/2025 with tracking number. It's been one month but I have not received it. Fedex tracking shows shipping information was sent on 09/25/2025 but it has not got the package. Trying to reach Verizon Redemption Department to make the inquiry but was put on hold for so long that I had to hang up.
Hi Phil581,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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