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I was promised a $100 Amazon gift card when I signed up for my Fios home internet back in July. I was told I had to wait 60 days after start of service to redeem it, which has now well passed. I haven't received any emails about redeeming it and I don't see it in my reward center. I need some help with this.
Mods - I know my issue has already been escalated before. The support agents who message me privately do so once, then never return to our messages. I answer their questions and then they disappear without responding. It's been almost a month since they messaged me, and despite me asking for further updates, none of them responded.
Hi @hnmustin ,
We're sorry to hear about your experience.
Your issue has been re-escalated, and a support agent will be in touch with you shortly. Please be on the lookout for a private message.
Regards,
Kh_Safal
Community Moderator
Hi, I still haven't seen a message from support yet.
Hello @hnmustin , thanks for brining this to our attention. It looks like a rep did reach back out to you, but we are currently having issues where we are seeing users are not receiving messages from the Verizon Fios team. Sorry for the inconvenience as we are currently working on this. Please look out for a secure message from an agent.
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