Offered NFL ticket but Verizon cancelled
Nap22
Enthusiast - Level 1

Upgraded Fios internet and was happily surprised when offered free NFL ticket for a year. Install took place 9/12. No email activation received.  One hour On chat tonight to be told “glitch” the offer was cancelled !!!!   Waited on chat for the hour only to be told sorry, not sorry they can’t add it

we have been with Verizon 20+ years. This isn’t our first disappointment in offers not being honored.
years ago mobile upgrade was to give $250 Visa card per line for the upgrade. Took 4 months of persistence and demanding and finally they honored it

how ridiculous that THEY told us it was a free offer since we upgraded only to have another employee ERR and cancel it

certainly not a way to keep a longtime customer wanting to stay a customer with so much competition available out there 

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kh-gary
Moderator Emeritus

Hi Nap22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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